Anti-Spam Policy
Last updated: September 9, 2024
Taychproa is committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging. This Anti-Spam Policy outlines the standards we apply to all electronic communications sent through or in connection with our platform, and the obligations that apply to all users, participants, and partners who use our services to communicate with others.
By accessing or using our platform, you agree to comply with this policy in full. Violations may result in suspension or termination of access, and may be reported to relevant authorities where applicable.
1. Scope of This Policy
This policy applies to all electronic communications transmitted through our platform or using our infrastructure, including but not limited to:
- Email notifications and newsletters
- In-platform messages between users
- Automated system notifications
- Communications sent via integrations or third-party tools connected to our services
- Promotional or transactional messages initiated by users or administrators
This policy applies to Taychproa as a sender and equally to any individual or organization using our platform to send communications to others.
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic message sent without the informed consent of the recipient. This includes, but is not limited to:
- Unsolicited commercial messages sent to recipients who have not opted in
- Messages sent in bulk without a legitimate relationship with recipients
- Deceptive subject lines or sender identities designed to mislead
- Messages that obscure or misrepresent their origin
- Repeated messages sent after a recipient has requested to stop receiving them
- Messages containing malicious links, phishing content, or fraudulent offers
3. Our Commitment as a Sender
Taychproa sends electronic communications only in accordance with the following principles:
3.1 Consent-Based Communication
We send marketing or promotional messages only to individuals who have explicitly opted in to receive them. Consent is obtained at the point of registration or through a clear and separate opt-in mechanism. We do not purchase, rent, or otherwise acquire third-party contact lists for unsolicited outreach.
3.2 Honest Identification
All messages sent by Taychproa clearly identify the sender. We do not use misleading subject lines, false headers, or disguised sender addresses. Every message accurately reflects its origin and purpose.
3.3 Unsubscribe Mechanism
Every marketing or non-transactional message we send includes a clear and functional mechanism for recipients to opt out of future communications. Unsubscribe requests are honored promptly and without requiring unnecessary steps from the recipient.
3.4 Transactional Communications
Certain communications are transactional in nature, such as account confirmations, password resets, security alerts, and service updates. These messages are sent based on user activity and are necessary for the operation of the platform. They are not subject to marketing opt-out, but they are always relevant, accurate, and non-deceptive.
4. User Obligations
If you use our platform to communicate with other users, participants, or external contacts, you are required to comply with the following:
4.1 Obtain Proper Consent
You must have a lawful basis for contacting any individual through our platform. This means recipients must have consented to receive communications from you, or there must be a legitimate and clearly established relationship that justifies the contact.
4.2 Accurate Representation
You must not misrepresent your identity, affiliation, or the nature of your message. Subject lines and message content must accurately reflect the purpose of the communication.
4.3 Honor Opt-Out Requests
If a recipient asks to stop receiving messages from you, you must honor that request immediately and ensure no further unsolicited messages are sent to that individual.
4.4 Prohibited Content
You must not use our platform to send messages that contain any of the following:
- Malware, viruses, or harmful code
- Phishing attempts or fraudulent solicitations
- Content that is illegal, abusive, threatening, or harassing
- Deceptive financial offers or misleading promotional claims
- Content that violates the rights of any third party
4.5 No Harvesting or Scraping
You must not use automated tools, bots, or scripts to collect contact information from our platform for the purpose of unsolicited outreach. Harvesting user data from our platform in any form is strictly prohibited.
5. Enforcement and Consequences
We actively monitor our platform for patterns of abuse and take spam-related violations seriously. Depending on the nature and severity of a violation, we may take the following actions:
- Issue a formal warning to the account holder
- Temporarily restrict or suspend messaging capabilities
- Permanently terminate the account without refund
- Report the activity to relevant authorities or anti-spam organizations
- Pursue legal remedies where permitted and appropriate
We reserve the right to take action based on our own assessment of a violation, and we are not obligated to provide advance notice before restricting or terminating access in cases of serious or repeated abuse.
6. Reporting Spam
If you receive a message that you believe violates this policy, whether from Taychproa or from another user of our platform, we encourage you to report it to us. You can contact our team at:
Email: help@taychproa.com
Please include as much detail as possible in your report, including the sender information, the content of the message, and the date and time it was received. We investigate all credible reports and take appropriate action.
7. Third-Party Integrations
Our platform may support integrations with third-party communication tools and services. When you use such integrations, you remain solely responsible for ensuring that your communications comply with this policy and with the terms of the third-party service. Taychproa is not responsible for spam or abuse originating from third-party tools connected to your account.
8. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, platform features, or applicable standards. When we make material changes, we will update the date at the top of this page. Continued use of our platform after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.
9. Contact
If you have questions about this policy or wish to raise a concern related to spam or unsolicited communications, please reach out to us:
| Channel | Details |
|---|---|
| help@taychproa.com | |
| Phone | +380978888100 |
| Address | Admiral's'kyi Ave, 1, Odesa, Odessa Oblast, Ukraine, 65000 |
| Website | taychproa.com |
We are committed to responding to all legitimate inquiries in a timely and transparent manner.